Crunchyroll is an anime and manga streaming distributor and publisher based in the United States. Unlike Netflix, Crunchyroll streams drama and anime instead of real-life shows. Thousands of people rely on this platform every day, but despite this, there are still times when it suffers from black screen issue while streaming.
How to Fix Crunchyroll Black Screen Issue While Streaming
There may be instances where the video fails to load completely and only shows a black screen. When you try to stream video, you may get an error message.
The vast majority of people use ad blockers and VPNs to circumvent geo-restricted content restrictions. Here, we’ll go over the causes of these kinds of situations and the best ways to fix them.
Fix 1: Check Internet Connection and Server Status
It’s a good idea to check your internet connection and Crunchyroll’s servers to see if they’re functioning properly before making any changes to the operating system.
There were several instances where Crunchyroll users were unable to access the site and started facing black screen issues while streaming because they were using a public Wi-Fi connection.
You can try connecting to a different internet connection to see if this fixes the problem; these networks have firewalls and other restrictions.
A problem with the server may be to blame if you have a stable private internet connection and the website still does not work. You can check if the service is up and running by visiting a number of user forums or a third-party down detector website. Only after you are certain that there is a problem with your computer should you begin looking for solutions.
Fix 2: Try Disabling the Ad Blocker
Ad blockers are popular among Crunchyroll users because of the ‘premium’ experience they provide after blocking those obnoxious ads. When watching videos on Crunchyroll, you may have noticed a slew of ads interrupting your viewing experience.
However, even though you’re using the most updated and advanced ad blocker, there may still be instances where it interferes with the platform and prevents the video from playing. This undeniably results in the black screen issue in Crunchyroll.
Unfortunately, most users running Chrome are prone to adblockers because of the advantages it offers.
If you are also using an Adblocker, you need to disable it. In Chrome, type chrome:/extensions in the address bar and press Enter to see what browser extensions you have installed.
Below the extension name, you will see a blue toggle. Toggle that to disable the plugin right away.
If you do this, the extension will not be able to make any changes to your UI. Check to see if you can stream videos by restarting your browser.
Try disabling each extension one by one to see if it helps fixing the black screen issue while streaming Crunchyroll (including any add-ons for video players). This could be useful in determining if a specific application is to blame.
Fix 3: Disable Any Antivirus or Firewall Software
However, despite the fact that anti-virus software is designed to keep you safe, it is possible that some legitimate websites are flagged as harmful.
False positives are the term used for this occurrence. When you try to play videos from third-party sources like Crunchyroll, you’ll often run into these pesky black screen issues.
As a result, you should disable your antivirus software and see if the problem persists. Once you’ve restarted your computer and disabled your antivirus, you can try streaming on of your favorite anime movies again. In the event that disabling the Antivirus doesn’t resolve the issue, you may want to consider uninstalling it and reinstalling it.
Fix 4: Clear Browsing Data
Users’ preferences and browsing histories are retrieved and stored by Crunchyroll, just like in any other application. While browsing data was corrupted in many cases, the website was unable to load properly because it was loading corrupt data. We’ll try to fix the problem by deleting your browsing history.
Note: If you use this method, all of your browsing history, cache, and passwords will be cleared. Make sure you’ve backed up all of your data before attempting this solution.
We’ve provided instructions on how to clear Google Chrome’s browsing data. Other browsers may have a variety of methods for erasing data.
- Click on the three dots at the top right corner of the Chrome window.
- Now, click on Settings from the Drop-down menu.
- From the left tab, click on Privacy and Security.
- Now click checkmark Cookies and other site data and Cached images and files.
- Finally, click on Clear data.
Now restart your browser and open Crunchyroll to check whether the black screen issue is resolved or not.
Fix 5: Try Alternatives for Crunchyroll
Although Crunchyroll is one of the best websites to watch anime movies, you can still watch some of the best anime movies. You just have to choose from the list of best websites to watch anime movies and make your move if the black screen issue is still not fixed.
However, if you are a paid user of Crunchyroll, check out the last fix as it will definitely help you.
Fix 6: Contact Support
If none of the aforementioned solutions work, it’s likely a problem with your account information in the cloud, or a problem with Crunchyroll’s backend.
If you’ve paid for Crunchyroll’s streaming service and are experiencing a black screen issue while streaming, you should immediately contact their official support team using this link.
You can describe your problem in detail by filling out an online form. Eventually, your ticket will be handled and any issues will be resolved as quickly as possible. Streaming is fun!
Well, that’s all we have here about how you can fix the black screen issue on Crunchyroll while streaming. We hope this guide helped you. If you liked this, make sure to check out what to do if Netflix is showing black screen. Further, here’s a guide to fix HBO Max not working or streaming issues.