After a long, exhausting day, there are few things more aggravating than not being able to watch HBO Max. Most HBO Max issues can be resolved by following a few simple steps, whether it’s a crashing app or endless buffering. HBO Max is well known to provide great shows and movies all around the world. With that being said, here are some problems that often HBO Max users face and ways to counter those issues.
All HBO Max Problems and Fixes
Whether due to a software glitch or a network issue, losing connection or HBO Max not working can be extremely inconvenient. We’ll go over some of the most common HBO Max issues and how to fix them in detail.
Why Does HBO Max Keep Crashing?
We’ve all dealt with streaming apps that unexpectedly crash at some point. If pressing the play button repeatedly does not work, try the methods listed below to get HBO Max up and running. Regardless of what device you’re using, you can use most of these methods.
Before you try anything else, make sure you’re running the most recent version of HBO Max on your device. HBO Max is distinct from HBO Go or HBO Now, and updating one does not update the other.
Check your internet connection to see how your network is running after you’ve updated to the latest version. If a bad connection is to blame, restart your router and wait for it to reconnect before trying to watch HBO Max again.
If the problem persists, try clearing the cache on your device. The cache can store old data that could cause HBO Max to malfunction. Reopen the app to see if the problem has been resolved.
The last option is to uninstall and reinstall the HBO Max app on your device. You’ll have to log back into your account, but it might be the only way to get back to your show or movie.
HBO Max App Sound Not Working
We used to be able to only watch silent movies. If you’re watching a silent film nowadays, there’s a good chance something has gone wrong.
If you’re having trouble with your HBO Max audio, try switching to a different show or movie. This will help you figure out whether the issue is with that particular show or movie, or with the entire app. If you’re having trouble with just one show, use the Feedback Forum to contact HBO Max.
Check the audio levels on the media player first, then on your devices if the entire app isn’t playing sound. Check the audio levels on any speakers you have plugged in if you’re streaming from your TV or computer.
If you’re using a smartphone, try plugging in headphones to see if you can hear anything. Also, make sure your Bluetooth is turned off in case the sound is being sent to another device, and that your phone’s do not disturb setting is turned off.
Always make sure you’re using the most recent version of HBO Max, and that your browser is up to date if you’re using a computer.
HBO Max Won’t Play or Buffer
It can be aggravating to be stuck on an endless loading screen. Network bandwidth, connection speed, and available memory are the most common causes of these problems.
A slow internet connection is one of the most common causes of the never-ending load screen. You can test your connection speed on several different websites to see if it’s within acceptable limits. If the problem persists, try resetting your router.
Another option for resolving buffering issues is to ask everyone else on your network to pause their activity. Because there is only one device on the network, it will be given as much bandwidth as possible.
If you’re using a TV or computer, an Ethernet cord will connect you to the internet directly and provide a more reliable connection.
Finally, if you stream HBO Max from your smartphone over Wi-Fi rather than cellular data, the connection will be better.
HBO Max Streaming Issues or Error Code 321
Although HBO Max has not issued an official statement on error code 321, there are still some options for troubleshooting.
First, make sure your internet connection is working properly and that there are no problems with your router or network.
It’s also possible that the problem is caused by a service outage in your area. If there’s a problem with HBO Max, you’ll have to wait until it’s fixed before watching your show or movie.
Make sure you have the most recent version of HBO Max installed on your device. Because out-of-date versions can cause a slew of problems, you should always update whenever possible.
HBO Max isn’t available in every country yet, so if you’re trying to watch from an out-of-service location, you might get a 321 error. Unfortunately, even a VPN will not help you get out of this situation because VPNs are also restricted.
HBO Max Error Code 100 and 420
These two errors are common when people try to watch HBO Max in a country where it isn’t available, or when they use a VPN to try to get around it.
If you’re using a VPN and live in the United States, turn it off and try again to watch your show or movie. HBO Max can detect if you’re using a VPN regardless of how good or fast it is. You may have to wait a few minutes for HBO Max to notice you’ve turned off your VPN.
If you live outside of the service area and want to watch HBO Max, there isn’t much you can do. Currently, anyone outside of the United States and some of its territories is unable to stream on the platform.
Another reason you might see these error codes is if there is a service outage, a lot of traffic, or if the server is down. These kinds of problems are beyond your control, and you’ll have to wait a long time to see if they’re resolved.
Streaming on Too Many Devices
HBO Max can only be streamed from a certain number of devices at the same time, depending on your plan.
Select your Profile icon to see which devices are currently watching HBO Max. Choose Manage Devices to see a list of the devices you’ve used to watch your shows or movies recently.
You can either pause streaming on the most recently used device or log out of HBO Max for all devices you no longer need.
HBO Max Won’t Load
Technical issues with HBO Max can sometimes be caused by factors unrelated to your device. It’s possible that HBO Max’s servers are down or aren’t working properly.
Downdetector is a website that keeps track of how many problem and outage reports a website or service receives. If you look up HBO Max, it will show you how many people have complained about it at each hour of the day. It also compares to the average number of complaints for the time period you’re looking at.
If you have a lot of reports in the queue, it’s likely that the problem is on HBO’s end, not yours. If this is the case, you’ll have to wait until HBO corrects the problem. There’s nothing you can do to help from your end.
The Bottomline
You don’t have control over every streaming issue. Following the troubleshooting methods outlined above should give you a good idea of how to address the issues over which you have control.
Is HBO Max available to everyone? While you wait, keep yourself entertained by using one of the many other great (and free!) streaming services available. Well, that’s all we have here about how you can fix various HBO Max issues. We hope this guide helped you. If you have doubts, make sure to comment down below.
