Are experiencing error code WS-37337-3 on your PS4? Are you tired of trying everything? Well, you are not alone. Unfortunately, most PlayStation 4 error codes are usually not accompanied by an explanation to troubleshoot the system.
Some error codes, such as those indicating that your account has been suspended or terminated, can be confusing. How long have you been without access to your account? How long will I be banned, and other questions like these are easily sparked by error codes like these?
We’ll look at the PS4 WS-37337-3 error code, its causes, and possible fixes in this guide.
What Does the PS4 WS-37337-3 Error Code Mean?
If you can’t access the PlayStation Network on your PlayStation 4 and get the WS-37337-3 error, it means your PSN account has been suspended.
“This account’s access to the PlayStation Network has been banned or temporarily suspended. (WS-37337-3)” or “This account’s access to the PlayStation Network has been temporarily suspended due to policy violations.”
An email with more information will be sent to the account’s email address. Also, see the Terms of Service and User Agreement for the PlayStation Network (WS-37337-3).”
A PSN account that has been banned or suspended is unable to access the PlayStation Network or use its products and services. You won’t be able to use the games, items, or other digital content that you paid for.
The length of the suspension is determined by the severity of the offense, so you’ll have to check your email to find out. Sony sends you an email to inform you of your account suspension and the timeframe for when it will be lifted.
What Causes of WS-37337-3 Error Code on PS4?
Your PSN account may be temporarily suspended for one of two reasons. If you’re getting the WS-37337-3 error, one of the following three things is wrong:
1. Violation of PlayStation Network ToS (Terms of Service) or CoC (Code of Conduct)
When you sign up for a PlayStation Network account, you must agree to follow the Terms of Service, which are set by Sony. We understand that not everyone has the time or desire to read through the legalese in the PSN ToS, but that doesn’t excuse you from breaking them.
Violations of Sony’s Terms of Service are taken seriously, and breaking any of them, even if unintentionally, can result in a temporary or permanent account ban.
A console ban may be implemented in more serious cases. You won’t be able to use your PS4 console to access the PlayStation Network with any PSN account if it’s been banned.
The Community Code of Conduct (CoC) is also included in the ToS, and any violation of the CoC can result in a ban or suspension.
For instance, if you’ve been reported for bullying or harassing another player, your account could be suspended or banned. Violations of the ToS or CoC on a regular basis may result in a console ban.
2. Failure to Pay Due to Bank Issues
If you have a pending payment that has not been completed, your PlayStation account may be temporarily suspended. Late payments for transactions or subscriptions are not tolerated by Sony.
If you are unable to use PlayStation Network due to the WS-37337-3 error message, check your bank to see if you owe Sony anything.
3. Sony Suspects Fraud
If Sony suspects an account takeover or an unusual purchase, the account may be temporarily suspended while they investigate.
How to fix PS4 WS-37337-3 Error?
If you can’t access your PlayStation Network because of the WS-37337-3 error, try these steps to figure out what’s going on:
Fix 1: Check Your Email
A ban or suspension of a console or an account will be communicated via email from Sony. Check your PSN account email to see if there are any updates.
Please check your Spam folder if you haven’t received any email from Sony in your inbox. You can contact Sony’s customer service team if you’re certain they haven’t sent you any email at all.
Fix 2: Review Possible Violations of Terms of Service or Code of Code
Although the information about your account ban or suspension should be included in the email notification from Sony, you can also review the PlayStation ToS and the included CoC to learn more about the specifics of your violation.
Fix 3: Check Your Bank
If you believe you haven’t broken the ToS or CoC, it’s possible that you’re having trouble with your payment method.
This can happen if your bank has stopped forwarding payments to your Sony PSN account, or if your payment option is out of funds.
Fix 4: Log into Your PlayStation Account on Any Other Device
By logging into your account with a different device, you can double-check if it’s just a log-in issue. Check to see if you can log in with another PS4 or a mobile device.
Simply log out of your main PS4 account and sign back in if you can access the PlayStation Network on your phone or another console.
Fix 5: Contact the PlayStation Support Team
All account and console suspensions and bans are permanent and cannot be reversed. You can contact them to settle the debt if your account suspension is due to an unpaid transaction or subscription.
If you believe your account has been hacked or has been used for unauthorized purchases, you should contact Sony immediately using this link.
Before requesting a refund for a charge you don’t recognize, it’s highly recommended that you contact a Sony representative.
Before contacting Sony, many people try to get a refund for unauthorized purchases or payments, which can result in a temporary account suspension.
Fix 6: Wait, Wait and Wait
Unfortunately, this isn’t a fix but advice. Sometimes all you can do is just wait for Sony to fix up your error code WS-37337-3 if you haven’t done anything wrong.
On average, users have reported a waiting time of 48 to 72 hours but can sometimes range to as long as a week. Make sure to contact Sony customer support before you start waiting anyway.
We hope this guide helps you fix PS4 WS-37337-3 Error. If you liked this, don’t forget to check out our other gaming and troubleshooting guides. Just like PS4, users of PS5 are reporting error code CE-107857-8 and we have fixed that. Make sure to check that out.