How to Fix Elden Ring Failed to Acquire Parental Control Info Error

How to Fix Elden Ring Failed to Acquire Parental Control Info Error

According to some users, Elden Ring failed to acquire parental control information appears on PS5 and PC most frequently. Besides, according to some other users, this pesky error appears even when you have disabled parental control options. However, none of the options work. There are only two ways to fix this error easily. Keep reading to know more.

How to Fix Elden Ring Failed to Acquire Parental Control Info Error

How to Fix Elden Ring Failed to Acquire Parental Control Info Error?

The failed to acquire parental control info error locks the player out of the game. That means, one seeing this error is unable to play. However, not all fixes work here because this is primarily a network issue and not that you have something to do with parental controls. Read this guide to fix this irritating error.

Fix 1: Refresh DNS Credentials

DNS stands for domain name system and clearing the credentials of DNS basically means you are freeing up all corrupt or malicious cache that is blocking the server access. Follow these simple steps to refresh DNS credentials:

  1. Press Windows + R and type cmd in the Run dialog box.
  2. Now, press Ctrl + Shift + Enter together. This will open Command Prompt in Administrator mode.
  3. Now in the Command Prompt window, type the following commands one by one and keep pressing enter after each command.
    ipconfig /flushdns ↵
    ipconfig /registerdns ↵
    ipconfig /release ↵
    ipconfig /renew ↵
    netsh winsock reset ↵
  4. Once all the commands are done, Shut Down your PC, wait for 1-2 minutes and restart.

Now start playing Elden Ring and check whether the parental control info error appears not. If yes, follow up with the next fix. If not, you are good to go.

Fix 2: Disable Internet Protocol Version 6 (IPv6)

IPv6 is most probably responsible for the pesky Failed to Acquire Parental Control Info error. As a result, when you disable it, Elden Ring starts working without any problems. Follow these simple steps to disable IPv6 on Windows 10 and 11:

  1. Press Windows + R and type ncpa.cpl in the Run dialog box and press Enter.
  2. Now, right-click on your current network and go to Properties.
    How to Fix Elden Ring Failed to Acquire Parental Control Info Error
  3. Next, uncheck the TCP/IPv6 option.
    How to Fix Elden Ring Failed to Acquire Parental Control Info Error
  4. Click on OK to exit and save changes.

Now turn on Elden Ring and check whether the error is stopping you to play the game. If yes, the next fix is sure to resolve the issue.

Fix 3: Change Preferred DNS

Users have claimed that changing the preferred DNS type in settings has solved the Elden Ring Failed to Acquire Parental Control Info Error. Follow these simple steps to do the same:

  1. Press Windows + R and type ncpa.cpl in the Run dialog box and press Enter.
  2. Now, right-click on your current network and go to Properties.
  3. Next, double-click on Internet Protocol Version 4 (TCP/IPv4).
  4. In the next window, click on Use the following DNS server address and enter 1.1.1.1 for the Preferred DNS server and 1.0.0.1 for the Alternative DNS server.
    How to Fix Elden Ring Failed to Acquire Parental Control Info Error
  5. Click on OK and restart your PC.

Well, that’s it. Now your Elden Ring Failed to Acquire Parental Control Info error will be solved forever. We hope this guide helped you. If you feel this helped you, please check out how to fix Elden Ring Failed to Create Summon Sign.

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